✅ Inspect Before You Pay

• You can open the package and check the product before payment
• If it’s not suitable, you can (decline it) immediately

📏 Size Matters

• Please make sure the size fits upon delivery
• If the size is not suitable:
  • You can return or exchange the product
  • You only pay the shipping cost

🔁 Exchanges

• Available within 14 days of delivery
• Product must be in original condition
• Shipping:
  • Change of mind / size issue → customer pays shipping
  • Our mistake or defect → we cover shipping بالكامل

💸 Returns

• Available within 14 days
• Product must be unused
• Shipping cost is deducted
• If there’s a defect → full refund
• Refund method:
  • Via mobile wallet or InstaPay
  • Within 3–5 business days after inspection

❌ Not Eligible

• Used or damaged products
• Custom-made orders

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